Privacy Policy

Overview

This policy explains how Dr. Linka Matos - Regenerative Pain & Cosmetic Medicine collects, uses, and shares information through our website and services.

Core Principles

We designed this policy around three main ideas:

• Privacy policies should be readable and easy to locate
• Data handling should be simplified for security and user understanding
• Data practices should match user expectations

Information Collection

Directly Provided Information

We collect data you voluntarily submit, such as when you contact us or schedule consultations. This includes names, emails, phone numbers, addresses, and location data.

Avatar Session Presence

While Dr. Linka's avatar is active on a page, we track which section you're viewing so her responses reflect what's on screen. This section-level presence is never shown to other visitors and is discarded once your session ends.

Information Use

The collected data supports:

• Fulfilling your requests
• Improving services and developing new features
• Sending appointment reminders and updates
• Responding to inquiries
• Legal compliance and safety protection

Information Sharing

Service Providers

Third parties performing services like appointment scheduling, customer support, and data processing may receive your information.

Legal Requirements

We may disclose information to comply with legal obligations or protect rights and safety.

With Consent

Information is shared with third parties based on your permission.

SMS Communications

By submitting your phone number, you are authorizing us to send you informational and appointment-related texts. Standard messaging rates apply, and you may opt out anytime by replying "STOP".

Legal Basis for Processing

We process your information based on the following legal grounds:

• Contractual obligations to provide services
• Legitimate interests in customer service and operations
• Legal compliance requirements
• Consent where required by law

User Rights

Data Security

We use technical, physical, and organizational safeguards to protect your information, though we cannot guarantee that these measures will prevent every unauthorized attempt to access your information.

Children's Privacy

Our services target users 18+. If we discover data from children under 13 (or 16 under GDPR), we will delete it promptly.

Data Retention

Information is kept as long as necessary for stated purposes or as legally required. Backup copies may persist longer.

Third-Party Links

We aren't responsible for external websites' content or privacy practices. Review each site's privacy policy separately.

Policy Changes

Updates will be posted here with revised dates. Check periodically for changes, especially material modifications.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: